Thomas Fordham

COO & Co-Founder

Thomas Fordham is Co-Founder and Chief Operating Officer at TAP CXM. Day to day he is responsible for TAP’s sales, strategy, operations and everything in between.

Thomas started his working life in software development, before moving into consultancy and project delivery. He’s brought experience working for the some of the largest marketing service providers to grow TAP to such levels that we are now one of the largest dedicated Adobe Campaign practices in the UK.

His sweet spot is helping customers to do things quickly in the best possible way. He is so obsessed with helping customers to “get things done” that spending time with him is always exciting; he just won’t stop banging on about something TAP has done before that could give us another head start!

Fundamentally, he’s a yes man. When running his projects, he may have a lot of near misses, but he always delivers.

Thomas and Andrew constantly argue over who is better at SQL. But Thomas assures us, it’s definitely him.


  • PRINCE2 Practitioner
  • Certified ScrumMaster
  • Published author and industry thought leader